Shipping Policy
Shipping Policy – TreeWalley
Last Updated: 13 August 2026
At TreeWalley, we aim to provide a smooth and reliable delivery experience for all our customers. This Shipping Policy explains how orders placed through https://treewalley.com are processed, shipped, and delivered.
Order Processing
Once an order is successfully placed and payment is confirmed, our team begins processing the order. Processing time may vary depending on the product, availability, customization requirements, order quantity, and other factors. Customized and bulk orders may require additional processing time, which will be communicated to the customer where applicable.
Shipping & Delivery
We make reasonable efforts to dispatch orders within the estimated timeframe provided at the time of purchase. Delivery time may vary depending on the customer’s location, product availability, shipping partner, transportation conditions, weather, holidays, and other circumstances beyond our reasonable control.
The delivery timeline displayed during checkout or communicated by our team is an estimated timeframe and may vary in certain situations.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct name, mobile number, PIN code, house or building number, street, locality, city, and state.
TreeWalley will not be responsible for delivery delays, failed delivery attempts, or additional shipping issues caused by incorrect, incomplete, or inaccurate information provided by the customer.
Large Furniture Delivery
Furniture products may require special handling and transportation due to their size and weight. Customers should ensure that suitable access is available at the delivery location, including doors, staircases, elevators, corridors, entrances, and parking areas wherever required.
Any special access restrictions or delivery requirements should be communicated to TreeWalley before dispatch whenever possible.
Shipping Charges
Shipping charges, if applicable, will be displayed during the ordering or checkout process. Shipping charges may vary depending on the product, order size, delivery location, shipping method, and other applicable factors.
For bulk or customized furniture orders, shipping and transportation charges may be discussed separately based on the project requirements.
Tracking Information
Where tracking is available, customers may receive shipping or tracking information through the contact details provided during checkout. Tracking updates are generally provided by the applicable shipping or logistics partner.
Tracking information may take some time to update after an order has been dispatched.
Delivery Delays
Although TreeWalley works to deliver orders within the estimated timeframe, delays may occasionally occur due to weather conditions, transportation issues, logistics disruptions, holidays, high order volumes, remote delivery locations, or other circumstances beyond our reasonable control.
We appreciate your patience in such situations and will make reasonable efforts to assist with delivery-related queries.
Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect or incomplete, the customer cannot be contacted, or access to the delivery location is unavailable, the shipping partner may make another delivery attempt or contact the customer.
Additional delivery arrangements or charges may apply in certain circumstances.
Damaged Products During Delivery
Customers are advised to inspect the product and packaging at the time of delivery wherever possible. If a product arrives damaged, defective, or incorrect, please contact TreeWalley as soon as possible with the order details and clear photographs or videos of the issue.
Our team will review the matter and provide an appropriate resolution according to our Refund and Returns Policy.
Custom & Bulk Orders
Custom and bulk furniture orders may have different production, packaging, transportation, and delivery timelines compared to regular products. The estimated timeline and shipping arrangements for such orders may be communicated separately based on the customer’s requirements.
Contact Us
For questions regarding shipping, delivery, tracking, bulk orders, or other delivery-related matters, please contact TreeWalley:
📞 Phone: +91 8529203571
✉️ Email: treewalley@gmail.com
📍 Address: RIICO Industrial Area, G1-11B, RIICO Industrial Area, Churu, Rajasthan – 331001
Website: https://treewalley.com
TreeWalley – Natural Beauty. Thoughtful Design. Timeless Furniture.