Refund and Returns Policy – TreeWalley

Last Updated: 13 August 2026

At TreeWalley, we want you to have a smooth and satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which products may be returned, exchanged, or refunded when purchased through https://treewalley.com.

Returns

If you receive a product that is damaged, defective, incorrect, or significantly different from the product ordered, please contact TreeWalley as soon as possible after delivery. To help us review your request, you may be required to provide your order number along with clear photographs or videos showing the product and the issue.

All return requests are subject to review and approval by TreeWalley. Once the issue has been verified, we may provide an appropriate solution such as replacement, exchange, repair, or refund, depending on the nature of the issue and product availability.

Damaged or Incorrect Products

Customers are advised to inspect the product and packaging at the time of delivery wherever possible. If the furniture arrives damaged, incorrect, or with a significant manufacturing or product-related issue, please contact us promptly.

Photographs or videos may be requested to assess the condition of the product and determine the appropriate resolution. Minor variations in natural wood grain, texture, knots, shade, or finish are normal characteristics of wooden furniture and may not be considered damage or defects.

Return Eligibility

A product may be eligible for return or replacement when it is received damaged, defective, incorrect, or materially different from the product ordered, subject to verification by TreeWalley. The product should generally be unused and maintained in its original condition, packaging, accessories, and documentation wherever applicable.

Products that have been modified, assembled incorrectly, damaged after delivery, misused, or altered by the customer may not qualify for return or refund.

Customized Furniture

Customized or made-to-order furniture may have different return, cancellation, exchange, and refund conditions because such products are prepared according to specific customer requirements. Once production of a customized product has started, cancellation or return may not be available unless specifically agreed by TreeWalley or required under applicable law.

Customers are encouraged to carefully confirm dimensions, design, finish, color, and other specifications before confirming a customized order.

Cancellation

If you wish to cancel an order, please contact TreeWalley as soon as possible after placing the order. Cancellation requests are subject to the current processing or production status of the order.

Once an order has been dispatched or customized production has started, cancellation may not be possible or may be subject to applicable conditions.

Refunds

If a refund is approved, the refund amount will generally be processed through the applicable payment method or payment service used for the original transaction, subject to the payment provider’s processing procedures.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

Replacement or Exchange

Where a product is confirmed to be damaged, defective, incorrect, or otherwise eligible for replacement, TreeWalley may offer a replacement or exchange depending on product availability and the nature of the issue.

If the same product is unavailable, an alternative resolution may be discussed with the customer.

Non-Returnable Situations

Returns may not be accepted for products that have been damaged due to misuse, improper handling, accidents, unauthorized modifications, incorrect assembly, neglect, normal wear and tear, or other customer-related reasons.

Natural variations in wood color, grain, texture, knots, and appearance are also not necessarily considered defects.

Return Shipping

Where a return or replacement is approved because the product was received damaged, defective, or incorrect, TreeWalley will determine the appropriate return or collection process based on the circumstances.

Return shipping conditions for other types of returns, where applicable, may depend on the product and reason for return.

How to Request a Return

To request a return, replacement, or refund, please contact us with your order details and a clear description of the issue. Please include photographs or videos where necessary so that our team can review the request.

You can contact TreeWalley using the details below.

📞 Phone: +91 8529203571
✉️ Email: treewalley@gmail.com
📍 Address: RIICO Industrial Area, G1-11B, RIICO Industrial Area, Churu, Rajasthan – 331001

Policy Changes

TreeWalley reserves the right to update or modify this Refund and Returns Policy from time to time. Any changes will be published on this page with the updated date.

By placing an order through https://treewalley.com, you acknowledge that you have read and understood this Refund and Returns Policy.

TreeWalley – Natural Beauty. Thoughtful Design. Timeless Furniture.